Episodes
April 12, 2020
16. A Post Coronavirus View of the Hospitality Industry With Giovanni Prada
The future of the hospitality industry will bring many unprecedented changes. Giovanni Prada (Corporate Director of Integrated Marketing at PHG) and host Dr. Ryan Giffen discuss the future of the hospitality industry. A focus on consumer behavior,
April 12, 2020
16. A Post Coronavirus View of the Hospitality Industry With Giovanni Prada
The future of the hospitality industry will bring many unprecedented changes. Giovanni Prada (Corporate Director of Integrated Marketing at PHG) and host Dr. Ryan Giffen discuss the future of the hospitality industry. A focus on consumer behavior,
March 19, 2020
15. Special Report – CoronaVirus Response Act is Law | How to Manage Remote Workers
President Trump signed into law the Coronavirus Response Act on March 18, 2020. The law becomes effective in 15-days. The Act amends and expands FMLA on a temporary basis and provides emergency paid sick leave for employers with less than 500 employe...
March 19, 2020
15. Special Report – CoronaVirus Response Act is Law | How to Manage Remote Workers
President Trump signed into law the Coronavirus Response Act on March 18, 2020. The law becomes effective in 15-days. The Act amends and expands FMLA on a temporary basis and provides emergency paid sick leave for employers with less than 500 employe...
March 17, 2020
13. COVID-19 and Mandatory Benefits for Employees
The Corona Virus (COIVD-19) continues to worry employees and employers alike. The Federal Government (and some States) have issued recommendations and guidelines expecting employers to comply. The U.S. House of Representatives passed the Families Fir...
March 17, 2020
13. COVID-19 and Mandatory Benefits for Employees
The Corona Virus (COIVD-19) continues to worry employees and employers alike. The Federal Government (and some States) have issued recommendations and guidelines expecting employers to comply. The U.S. House of Representatives passed the Families Fir...
Feb. 29, 2020
12. Entrepreneurship and Women in Hospitality with Laurie Gray, Founder of The Pie Bar
Around 20% of small businesses fail in their first year and 50% don’t survive past five years. Not Laurie Gray, founder of the Pie Bar in Long Beach, California. In this episode, Dr. Giffen welcomes Laurie to the studio to discuss entrepreneurship an...
Feb. 29, 2020
12. Entrepreneurship and Women in Hospitality with Laurie Gray, Founder of The Pie Bar
Around 20% of small businesses fail in their first year and 50% don’t survive past five years. Not Laurie Gray, founder of the Pie Bar in Long Beach, California. In this episode, Dr. Giffen welcomes Laurie to the studio to discuss entrepreneurship an...
Feb. 7, 2020
11. Accountability & Managing Small Businesses in California with Steve Sheldon of Epic Entertainment Group
Employee accountability and knowing how to navigate the legal climate in managing a California business is vital to the success of any organization. In this episode, Dr. Giffen briefly discusses what it takes to hold an employee accountable. Then,
Feb. 7, 2020
11. Accountability & Managing Small Businesses in California with Steve Sheldon of Epic Entertainment Group
Employee accountability and knowing how to navigate the legal climate in managing a California business is vital to the success of any organization. In this episode, Dr. Giffen briefly discusses what it takes to hold an employee accountable. Then,
Jan. 23, 2020
10. A Culture Of Trust And What Poor Management Looks Like
Businesses fail to make good leadership hiring decisions 82% of the time. In fact, only 1 and 10 leaders on your team are considered "great." Why? It's because an assumption is made by leaders that all people should be promoted simply because they "...
Jan. 23, 2020
10. A Culture Of Trust And What Poor Management Looks Like
Businesses fail to make good leadership hiring decisions 82% of the time. In fact, only 1 and 10 leaders on your team are considered "great." Why? It's because an assumption is made by leaders that all people should be promoted simply because they "...
Jan. 13, 2020
9. A Gen Z Perspective Of Hospitality Education, Is It Worth It? With Amber Michael
First, Dr. Giffen rants about the serious price for poor leadership in hospitality. Then, Amber Michael, an Executive Meetings Manager at a resort in Huntington Beach, California provides a Gen Z perspective about hospitality education today.
Jan. 13, 2020
9. A Gen Z Perspective Of Hospitality Education, Is It Worth It? With Amber Michael
First, Dr. Giffen rants about the serious price for poor leadership in hospitality. Then, Amber Michael, an Executive Meetings Manager at a resort in Huntington Beach, California provides a Gen Z perspective about hospitality education today.
Dec. 28, 2019
8. Your Organizational Culture Stinks: Let’s Fix That!
Organizational culture in the hospitality industry is broken. Listen to this episode to learn how abusive supervision hurts culture. Poor organizational culture fosters disengagement, low productivity, and even smaller profits.
Dec. 28, 2019
8. Your Organizational Culture Stinks: Let’s Fix That!
Organizational culture in the hospitality industry is broken. Listen to this episode to learn how abusive supervision hurts culture. Poor organizational culture fosters disengagement, low productivity, and even smaller profits.
Dec. 15, 2019
7. Why You Are Losing Millennial Guests with Elliot Ammon
In this episode, Dr. Giffen first rants about abusive supervisors in the hospitality industry and its impact on organizations and the bottom line. Then, a long-time friend and millennial, Elliot Ammon is in the studio to discuss his perspective (from ...
Dec. 15, 2019
7. Why You Are Losing Millennial Guests with Elliot Ammon
In this episode, Dr. Giffen first rants about abusive supervisors in the hospitality industry and its impact on organizations and the bottom line. Then, a long-time friend and millennial, Elliot Ammon is in the studio to discuss his perspective (from ...
Nov. 29, 2019
6. Robots Taking Your Jobs with Giovanni Prada
First, Dr. Giffen rants about bad bosses in the restaurant industry and why we love to hate them. Then, we have a conversation with Giovanni Prada a corporate director of digital marketing for a hospitality group where we discuss robots and the possibi...
Nov. 29, 2019
6. Robots Taking Your Jobs with Giovanni Prada
First, Dr. Giffen rants about bad bosses in the restaurant industry and why we love to hate them. Then, we have a conversation with Giovanni Prada a corporate director of digital marketing for a hospitality group where we discuss robots and the possibi...
Nov. 16, 2019
5. People Serving People-Hospitality is Needed Everywhere
In this episode, Dr. Giffen argues the importance of all organizations adopting a hospitality 'people serving people' mentality. If you want customers to feel valued, cared for, and gain repeat business, you first start with hiring and retaining the r...
Nov. 16, 2019
5. People Serving People-Hospitality is Needed Everywhere
In this episode, Dr. Giffen argues the importance of all organizations adopting a hospitality 'people serving people' mentality. If you want customers to feel valued, cared for, and gain repeat business, you first start with hiring and retaining the r...
Nov. 5, 2019
4. The Recipe to Happiness and Productivity-Passion, Care, and Love
Passion, care, and love play a role in employee happiness and productivity. Just ask the founders and CEO's of company's of all sizes including JetBlue, Away, Spanx, and many more. Listen in to Dr. Giffen's key take-away's after recently meeting and...
Nov. 5, 2019
4. The Recipe to Happiness and Productivity-Passion, Care, and Love
Passion, care, and love play a role in employee happiness and productivity. Just ask the founders and CEO's of company's of all sizes including JetBlue, Away, Spanx, and many more. Listen in to Dr. Giffen's key take-away's after recently meeting and...