Episodes
Jan. 13, 2020
9. A Gen Z Perspective Of Hospitality Education, Is It Worth It? With Amber Michael
First, Dr. Giffen rants about the serious price for poor leadership in hospitality. Then, Amber Michael, an Executive Meetings Manager at a resort in Huntington Beach, California provides a Gen Z perspective about hospitali…
Dec. 28, 2019
8. Your Organizational Culture Stinks: Let’s Fix That!
Organizational culture in the hospitality industry is broken. Listen to this episode to learn how abusive supervision hurts culture. Poor organizational culture fosters disengagement, low productivity, and even smaller pro…
Dec. 15, 2019
7. Why You Are Losing Millennial Guests with Elliot Ammon
In this episode, Dr. Giffen first rants about abusive supervisors in the hospitality industry and its impact on organizations and the bottom line. Then, a long-time friend and millennial, Elliot Ammon is in the studio to di…
Nov. 29, 2019
6. Robots Taking Your Jobs with Giovanni Prada
First, Dr. Giffen rants about bad bosses in the restaurant industry and why we love to hate them. Then, we have a conversation with Giovanni Prada a corporate director of digital marketing for a hospitality group where we di…
Nov. 16, 2019
5. People Serving People-Hospitality is Needed Everywhere
In this episode, Dr. Giffen argues the importance of all organizations adopting a hospitality 'people serving people' mentality. If you want customers to feel valued, cared for, and gain repeat business, you first start wit…
Nov. 5, 2019
4. The Recipe to Happiness and Productivity-Passion, Care, and Love
Passion, care, and love play a role in employee happiness and productivity. Just ask the founders and CEO's of company's of all sizes including JetBlue, Away, Spanx, and many more. Listen in to Dr. Giffen's key take-away'…
Oct. 20, 2019
3. Employee Performance Management-The Easy Way
If you're a leader or supervisor in the role of managing employee performance and find yourself struggling with delivering performance reviews, listen in on some simple steps you can take to deliver effective performance rev…
Oct. 5, 2019
2. Employee Turnover and the Toxicity Behind Workplace Cultures
Poor workplace culture cost the U.S. economy $223 billion in the last five years. Why? Because employees left managers who they believed created a corrosive environment. What can HR and leadership do to drive more profit …
Sept. 21, 2019
1. California 2020 Employment Law Predictions. What is Governor Newsom Thinking?
The California legislature introduced 2,576 employment bills in 2019. We discuss which employment laws will impact your business and the steps you can take.