May 14, 2020

18. How to Engage Your Employees in 5 Easy Steps

During any time of uncertainty, it is a good idea to boost morale around the workplace. Promote positive energy with your workers. One of the best ways to help improve performance is to think about how to promote high levels of employee engagement.

April 30, 2020

17. Managing Workplace Change & Remote Workers

Managing workplace change and dealing with change is tough, especially if you're new to remote work. In this episode, we discuss what a robust employee engagement plan looks like for business when dealing with change,

April 12, 2020

16. A Post Coronavirus View of the Hospitality Industry With Giovanni Prada

The future of the hospitality industry will bring many unprecedented changes. Giovanni Prada (Corporate Director of Integrated Marketing at PHG) and host Dr. Ryan Giffen discuss the future of the hospitality industry. A focus on consumer behavior,

March 19, 2020

15. Special Report – CoronaVirus Response Act is Law | How to Manage Remote Workers

President Trump signed into law the Coronavirus Response Act on March 18, 2020. The law becomes effective in 15-days. The Act amends and expands FMLA on a temporary basis and provides emergency paid sick leave for employers with less than 500 employe...

March 17, 2020

13. COVID-19 and Mandatory Benefits for Employees

The Corona Virus (COIVD-19) continues to worry employees and employers alike. The Federal Government (and some States) have issued recommendations and guidelines expecting employers to comply. The U.S. House of Representatives passed the Families Fir...

February 29, 2020

12. Entrepreneurship and Women in Hospitality with Laurie Gray, Founder of The Pie Bar

Around 20% of small businesses fail in their first year and 50% don’t survive past five years. Not Laurie Gray, founder of the Pie Bar in Long Beach, California. In this episode, Dr. Giffen welcomes Laurie to the studio to discuss entrepreneurship an...

February 07, 2020

11. Accountability & Managing Small Businesses in California with Steve Sheldon of Epic Entertainment Group

Employee accountability and knowing how to navigate the legal climate in managing a California business is vital to the success of any organization. In this episode, Dr. Giffen briefly discusses what it takes to hold an employee accountable. Then,

January 23, 2020

10. A Culture Of Trust And What Poor Management Looks Like

Businesses fail to make good leadership hiring decisions 82% of the time. In fact, only 1 and 10 leaders on your team are considered "great." Why? It's because an assumption is made by leaders that all people should be promoted simply because they "...

January 13, 2020

9. A Gen Z Perspective Of Hospitality Education, Is It Worth It? With Amber Michael

First, Dr. Giffen rants about the serious price for poor leadership in hospitality. Then, Amber Michael, an Executive Meetings Manager at a resort in Huntington Beach, California provides a Gen Z perspective about hospitality education today.

December 28, 2019

8. Your Organizational Culture Stinks: Let’s Fix That!

Organizational culture in the hospitality industry is broken. Listen to this episode to learn how abusive supervision hurts culture. Poor organizational culture fosters disengagement, low productivity, and even smaller profits.

December 15, 2019

7. Why You Are Losing Millennial Guests with Elliot Ammon

In this episode, Dr. Giffen first rants about abusive supervisors in the hospitality industry and its impact on organizations and the bottom line. Then, a long-time friend and millennial, Elliot Ammon is in the studio to discuss his perspective (from ...

November 29, 2019

6. Robots Taking Your Jobs with Giovanni Prada

First, Dr. Giffen rants about bad bosses in the restaurant industry and why we love to hate them. Then, we have a conversation with Giovanni Prada a corporate director of digital marketing for a hospitality group where we discuss robots and the possibi...

November 16, 2019

5. People Serving People-Hospitality is Needed Everywhere

In this episode, Dr. Giffen argues the importance of all organizations adopting a hospitality 'people serving people' mentality. If you want customers to feel valued, cared for, and gain repeat business, you first start with hiring and retaining the r...

November 05, 2019

4. The Recipe to Happiness and Productivity-Passion, Care, and Love

Passion, care, and love play a role in employee happiness and productivity. Just ask the founders and CEO's of company's of all sizes including JetBlue, Away, Spanx, and many more. Listen in to Dr. Giffen's key take-away's after recently meeting and...

October 20, 2019

3. Employee Performance Management-The Easy Way

If you're a leader or supervisor in the role of managing employee performance and find yourself struggling with delivering performance reviews, listen in on some simple steps you can take to deliver effective performance reviews that will likely motiva...

October 05, 2019

2. Employee Turnover and the Toxicity Behind Workplace Cultures

Poor workplace culture cost the U.S. economy $223 billion in the last five years. Why? Because employees left managers who they believed created a corrosive environment. What can HR and leadership do to drive more profit to the bottom line?

September 21, 2019

1. California 2020 Employment Law Predictions. What is Governor Newsom Thinking?

The California legislature introduced 2,576 employment bills in 2019. We discuss which employment laws will impact your business and the steps you can take.