29. Employee Loyalty and Brand Alignment with Skot Waldron
Dec. 16, 2020
How is creating a strong internal company brand linked to employee loyalty? How can leaders today build and maintain employee loyalty through internal branding? Skot Waldron helps answer these questions and provides guidanc…
28. California Emergency COVID-19 Prevention Regulations
Dec. 3, 2020
The State of California released its Emergency COVID-19 Prevention Regulations on December 2nd. These regulations became enforceable on Monday, November 30, 2020. If you're an employee or an employer, this is a must listen…
27. Leadership & Management- What’s the Difference?
Nov. 13, 2020
What's the difference between a leader and a manager? Leaders Inspire others while a manager hinders. Who do you want to be? Listen as Dr. Ryan Giffen discusses the difference based on inspiration from author Mark Sanborn …
26. Developing a Strong Work Ethic
Oct. 29, 2020
If you feel as though your work ethic could use improvement or that you need to get ahead of your apathy, listen is Dr. Giffen provides tips that can help you last through the workdays and stick to your business goals.
25. Business Management Tips to Thrive in Today’s Market
Sept. 29, 2020
During recent months, Coronavirus has threatened and changed businesses across the country and the globe. With stay-at-home orders, new safety regulations, and a changing (in some cases dwindling) market…..
24. How to Maintain an ICONIC Mindset During Times of Uncertainty With Calvin Stovall
Sept. 11, 2020
The things we cannot control, such as COVID19, Civil unrest, and political upheaval, continues to bring uncertainty in our lives. So many people are questioning their direction, career choices, or confused about where they …
23. The Cruise Industry and Travel Agencies Post COVID19 with Trapper Martin of Dream Vacations
July 31, 2020
Since March of 2020, the beginning of the COVID19 pandemic, the cruise industry has reported billions of lost revenue. Reports indicate Royal Caribbean and Carnival cruise lines collectively lost $6.4 Billion in revenue. In …
22. Employee Culture Fit & Hotel Revenue Generation Post COVID-19
July 9, 2020
The hospitality industry continues to be a leading example of resilience. With hotel occupancy, ADR, and RevPar in flux, hospitality executives continue to balance guests, employee safety, and profitability. Join Dr.
21. Avoiding Discrimination- Where is the Diversity & Inclusion Training?
June 25, 2020
The conversation continues since the last episode on Racial Bias in the Workplace. We’re going to discuss avoiding discrimination and signs to look for that your organization needs diversity and inclusion training. First,
20. Racial Bias In The Workplace
June 12, 2020
Traditionally, workplace policies are made by individuals that don't reflect the diversity of the organization. For example, policies may not address racial bias, workplace equity, or the consequences of an employee demonstr…
19. Dealing With Change – How Stoicism Can Help
May 27, 2020
With the COVID-19 pandemic sweeping the globe, everyone is dealing with change in one way or another. Students are adjusting to online classes as elementary schools to colleges are closed. Sports fans are watching reruns o…
18. How to Engage Your Employees in 5 Easy Steps
May 14, 2020
During any time of uncertainty, it is a good idea to boost morale around the workplace. Promote positive energy with your workers. One of the best ways to help improve performance is to think about how to promote high levels…
17. Managing Workplace Change & Remote Workers
April 30, 2020
Managing workplace change and dealing with change is tough, especially if you're new to remote work. In this episode, we discuss what a robust employee engagement plan looks like for business when dealing with change,
16. A Post Coronavirus View of the Hospitality Industry With Giovanni Prada
April 12, 2020
The future of the hospitality industry will bring many unprecedented changes. Giovanni Prada (Corporate Director of Integrated Marketing at PHG) and host Dr. Ryan Giffen discuss the future of the hospitality industry. A fo…
15. Special Report – CoronaVirus Response Act is Law | How to Manage Remote Workers
March 19, 2020
President Trump signed into law the Coronavirus Response Act on March 18, 2020. The law becomes effective in 15-days. The Act amends and expands FMLA on a temporary basis and provides emergency paid sick leave for employer…
13. COVID-19 and Mandatory Benefits for Employees
March 17, 2020
The Corona Virus (COIVD-19) continues to worry employees and employers alike. The Federal Government (and some States) have issued recommendations and guidelines expecting employers to comply. The U.S. House of Representat…
12. Entrepreneurship and Women in Hospitality with Laurie Gray, Founder of The Pie Bar
Feb. 29, 2020
Around 20% of small businesses fail in their first year and 50% don’t survive past five years. Not Laurie Gray, founder of the Pie Bar in Long Beach, California. In this episode, Dr. Giffen welcomes Laurie to the studio to…
11. Accountability & Managing Small Businesses in California with Steve Sheldon of Epic Entertainment Group
Feb. 7, 2020
Employee accountability and knowing how to navigate the legal climate in managing a California business is vital to the success of any organization. In this episode, Dr. Giffen briefly discusses what it takes to hold an em…
10. A Culture Of Trust And What Poor Management Looks Like
Jan. 23, 2020
Businesses fail to make good leadership hiring decisions 82% of the time. In fact, only 1 and 10 leaders on your team are considered "great." Why? It's because an assumption is made by leaders that all people should be pr…
9. A Gen Z Perspective Of Hospitality Education, Is It Worth It? With Amber Michael
Jan. 13, 2020
First, Dr. Giffen rants about the serious price for poor leadership in hospitality. Then, Amber Michael, an Executive Meetings Manager at a resort in Huntington Beach, California provides a Gen Z perspective about hospitali…
8. Your Organizational Culture Stinks: Let’s Fix That!
Dec. 28, 2019
Organizational culture in the hospitality industry is broken. Listen to this episode to learn how abusive supervision hurts culture. Poor organizational culture fosters disengagement, low productivity, and even smaller pro…
7. Why You Are Losing Millennial Guests with Elliot Ammon
Dec. 15, 2019
In this episode, Dr. Giffen first rants about abusive supervisors in the hospitality industry and its impact on organizations and the bottom line. Then, a long-time friend and millennial, Elliot Ammon is in the studio to di…
6. Robots Taking Your Jobs with Giovanni Prada
Nov. 29, 2019
First, Dr. Giffen rants about bad bosses in the restaurant industry and why we love to hate them. Then, we have a conversation with Giovanni Prada a corporate director of digital marketing for a hospitality group where we di…
5. People Serving People-Hospitality is Needed Everywhere
Nov. 16, 2019
In this episode, Dr. Giffen argues the importance of all organizations adopting a hospitality 'people serving people' mentality. If you want customers to feel valued, cared for, and gain repeat business, you first start wit…