Dec. 16, 2020
How is creating a strong internal company brand linked to employee loyalty? How can leaders today build and maintain employee loyalty through internal branding? Skot Waldron helps answer these questions and provides guidanc…
Dec. 3, 2020
The State of California released its Emergency COVID-19 Prevention Regulations on December 2nd. These regulations became enforceable on Monday, November 30, 2020. If you're an employee or an employer, this is a must listen…
Nov. 13, 2020
What's the difference between a leader and a manager? Leaders Inspire others while a manager hinders. Who do you want to be? Listen as Dr. Ryan Giffen discusses the difference based on inspiration from author Mark Sanborn …
Oct. 29, 2020
If you feel as though your work ethic could use improvement or that you need to get ahead of your apathy, listen is Dr. Giffen provides tips that can help you last through the workdays and stick to your business goals.
Sept. 29, 2020
During recent months, Coronavirus has threatened and changed businesses across the country and the globe. With stay-at-home orders, new safety regulations, and a changing (in some cases dwindling) market…..
Sept. 11, 2020
The things we cannot control, such as COVID19, Civil unrest, and political upheaval, continues to bring uncertainty in our lives. So many people are questioning their direction, career choices, or confused about where they …
July 31, 2020
Since March of 2020, the beginning of the COVID19 pandemic, the cruise industry has reported billions of lost revenue. Reports indicate Royal Caribbean and Carnival cruise lines collectively lost $6.4 Billion in revenue. In …
July 9, 2020
The hospitality industry continues to be a leading example of resilience. With hotel occupancy, ADR, and RevPar in flux, hospitality executives continue to balance guests, employee safety, and profitability. Join Dr.
June 25, 2020
The conversation continues since the last episode on Racial Bias in the Workplace. We’re going to discuss avoiding discrimination and signs to look for that your organization needs diversity and inclusion training. First,
June 12, 2020
Traditionally, workplace policies are made by individuals that don't reflect the diversity of the organization. For example, policies may not address racial bias, workplace equity, or the consequences of an employee demonstr…
May 27, 2020
With the COVID-19 pandemic sweeping the globe, everyone is dealing with change in one way or another. Students are adjusting to online classes as elementary schools to colleges are closed. Sports fans are watching reruns o…
May 14, 2020
During any time of uncertainty, it is a good idea to boost morale around the workplace. Promote positive energy with your workers. One of the best ways to help improve performance is to think about how to promote high levels…
April 30, 2020
Managing workplace change and dealing with change is tough, especially if you're new to remote work. In this episode, we discuss what a robust employee engagement plan looks like for business when dealing with change,
April 12, 2020
The future of the hospitality industry will bring many unprecedented changes. Giovanni Prada (Corporate Director of Integrated Marketing at PHG) and host Dr. Ryan Giffen discuss the future of the hospitality industry. A fo…
March 19, 2020
President Trump signed into law the Coronavirus Response Act on March 18, 2020. The law becomes effective in 15-days. The Act amends and expands FMLA on a temporary basis and provides emergency paid sick leave for employer…
March 17, 2020
The Corona Virus (COIVD-19) continues to worry employees and employers alike. The Federal Government (and some States) have issued recommendations and guidelines expecting employers to comply. The U.S. House of Representat…
Feb. 29, 2020
Around 20% of small businesses fail in their first year and 50% don’t survive past five years. Not Laurie Gray, founder of the Pie Bar in Long Beach, California. In this episode, Dr. Giffen welcomes Laurie to the studio to…
Feb. 7, 2020
Employee accountability and knowing how to navigate the legal climate in managing a California business is vital to the success of any organization. In this episode, Dr. Giffen briefly discusses what it takes to hold an em…
Jan. 23, 2020
Businesses fail to make good leadership hiring decisions 82% of the time. In fact, only 1 and 10 leaders on your team are considered "great." Why? It's because an assumption is made by leaders that all people should be pr…
Jan. 13, 2020
First, Dr. Giffen rants about the serious price for poor leadership in hospitality. Then, Amber Michael, an Executive Meetings Manager at a resort in Huntington Beach, California provides a Gen Z perspective about hospitali…
Dec. 28, 2019
Organizational culture in the hospitality industry is broken. Listen to this episode to learn how abusive supervision hurts culture. Poor organizational culture fosters disengagement, low productivity, and even smaller pro…
Dec. 15, 2019
In this episode, Dr. Giffen first rants about abusive supervisors in the hospitality industry and its impact on organizations and the bottom line. Then, a long-time friend and millennial, Elliot Ammon is in the studio to di…
Nov. 29, 2019
First, Dr. Giffen rants about bad bosses in the restaurant industry and why we love to hate them. Then, we have a conversation with Giovanni Prada a corporate director of digital marketing for a hospitality group where we di…
Nov. 16, 2019
In this episode, Dr. Giffen argues the importance of all organizations adopting a hospitality 'people serving people' mentality. If you want customers to feel valued, cared for, and gain repeat business, you first start wit…